We here at SmallClaimsOnline.com guarantee your satisfaction but if you are not satisfied with our services for any reason, please contact us immediately and we will do our best to resolve the situation or even provide you with a refund of SmallClaimsOnline.com service charges. Please notice that SmallClaimsOnline.com prepares and files required documentation for services purchased on the SmallClaimsOnline.com; However, SmallClaimsOnline.com is not responsible for the outcome of your requests. Rejections by governmental agencies for any particular reason are outside of the scope of SmallClaimsOnline.com's services and are beyond our control; therefore are not covered by SmallClaimsOnline.com's guarantee.

Take notice that SmallClaimsOnline.com cannot refund any federal, state, county, municipal or other government or third party fees that have been incurred during the document preparation process for your request. Furthermore, keep in mind that SmallClaimsOnline.com does not keep your credit card information; should you request a refund, we will require your credit card number, expiration date and billing zip code (and the three digit security code on the back of the card).

You may contact our customer service representatives at 1800-866-eFILE during our normal business hours, Monday through Friday, between the hours of 9:00am and 6:00pm (PST), to report any issues or to request a refund. All refund requests must be submitted within thirty (30) days of the date of your purchase. All refunds will be processed within five (5) business days. The final amount, if any, for all refunds that we give shall be determined according to our "REFUND SCHEDULE", as set forth below.

REFUND SCHEDULE:

• After submitting your case online (and/or by phone or fax) and we have not processed your claim in any way, you will receive a full refund less a [$25.00] processing fee.
• After we have emailed/mailed you the prepared document or claim, requesting signature, you will receive a full refund less [$85.00].
• After your claim is filed, but not yet put out in the field with a Process Server, you will receive a full refund less [$125.00].
• After your claim is both filed and a Process Server has made an attempt, there is no refund.

Should you have any questions or comments about our Refund Policy, please email us at: Support@SmallClaimsOnline.com